Signing in, lost passwords, and active sessions

Last updated 27/10/2026

Getting Started Last updated 27/10/2026
Sign in with the email address and password you set when the account was created. Forgot the password? The login page has a reset link: enter your email, and a message with a reset link arrives if an account exists for it. The link opens a page where you set a new password. Under Account, the Security page lists your active sessions - every device currently signed in, with its IP and last activity. If you see a session you do not recognise, press Revoke next to it and change your password immediately. Revoking a session signs that device out on its next click. If two-factor authentication is enabled, signing in asks for a six-digit code after the password. Lost access to your authenticator app? Open a ticket from the email address on the account so support can verify you.

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Send the domain, order number or a screenshot with your message and it gets resolved in fewer rounds. Account-sensitive changes go through a ticket.