First, the thing that surprises people: we are a domain registrar, not a host. We cannot delete a page, a video or a post that sits on somebody else s server. What we can do is act on the domain under the acceptable use policy, and pass the complaint to the registrar, the registry or law enforcement. How to report Send the report to the abuse address on the abuse policy page, with a subject line that says what it is. Include: the domain in question and the URL or service involved; the facts and the evidence (screenshots, logs, original mail headers, a comparison of the original work and the copy); and your relationship to the material - rights holder, exclusive licensee, affected party, or agent. For a copyright complaint, also include: proof of your rights, where the allegedly infringing material sits, your contact details and postal address, and the two statements - that you believe in good faith that the use is not authorised, and that the information in the notice is accurate and you accept liability for a false statement. Say whether you agree to your complaint, including your contact details, being passed to the domain holder or the registrar. What happens then We acknowledge within one working day and check the report is complete. Within about three working days we make an initial assessment, look at the registration record and, where appropriate, notify the domain holder and give them a reasonable time to respond. We aim to reach a decision within about ten working days and inform both sides. Where the risk is immediate - phishing, malware, a child safety issue - a domain can be suspended first and the parties told afterwards. Complaints that turn on registration policy go to the registrar, the registry or ICANN. For .hk domains they go to the local registry and its dispute procedure. The other side If you are the domain holder and receive a notice, you can respond within the deadline with your own evidence. Both sides are considered. You can also use the ICANN dispute procedures, or the local procedure for a country ending, separately from this process. Repeat offenders and bad-faith complaints Accounts that repeatedly infringe or send spam face termination. Complaints made in bad faith, to damage a legitimate holder, may be refused and can carry consequences for the complainant.