Step-by-step articles on registering domains, DNS, transfers, the domain market, websites and email, certificates, billing, account security and compliance. Search here first — for most questions it is faster than waiting for a reply.
Articles inside each topic are ordered the way the task is done. Read them top to bottom.
Your first order, your client area, and how to keep your account safe.
Registering, transferring, DNS, nameservers, renewal and protection.
Invoices, paying by bank transfer, account credit and renewals.
Tickets, announcements and how to report a problem so it gets fixed.
Fixed price, backorder and closeout listings, and selling a domain of your own.
Turning a domain into a website, and sending mail from your own domain.
Keys, calls, error handling and putting the API to work.
The privacy policy, the terms of service and how to report abuse.
Every article is written from real support tickets, and says where to click, what happens next, and how to diagnose a failure. Amounts, deadlines and review rules are always given as concrete numbers.
Nine topics cover everything from a first order to the domain market, mail and certificates, the API, and the essentials of the privacy policy, the terms and abuse reporting. Start with Getting Started on a first purchase; if you already hold domains, the Domains and Billing topics usually have the answer.
If nothing here matches your case, include the domain or order number in your ticket and we can skip a round of questions. Operations that touch account security (changing the account email or two-factor settings) must go through a ticket so we can verify you first.
Send the domain, order number or a screenshot with your message and it gets resolved in fewer rounds. Account-sensitive changes go through a ticket.
